Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to https://hanumanmachinery.com/, operated by Hanuman Hi-Tech Machinery Pvt. Ltd. (also associated in trade with Hanuman Electronic System). By accessing this website, submitting an enquiry, requesting a machinery quotation, or placing an order for industrial machinery, equipment, or spare parts, you agree to be bound by these Terms & Conditions along with our Privacy Policy and Refund & Return Policy.

2. Company Information

3. Website Usage Conditions

• You agree to use this website solely for lawful business inquiries, product evaluation, and legitimate communication with our company.
• You shall not attempt to disrupt website security, scrape automated data excessively, introduce malicious code, or submit false/misleading contact or quotation requests.
• We reserve the right to restrict access or update website content at any time without prior notice.

4. Product Descriptions & Technical Specifications

Machine photographs, descriptions, capacities, dimensions, and technical specifications displayed on our Machines page are provided for general informational and reference purposes. Because industrial machinery is continuously engineered and often tailored to customer bag sizes, GSM ranges, and local electrical conditions, exact final specifications are confirmed only in the written Proforma Invoice or formal technical quotation issued by the company.

5. Machine Prices & Quotations

• All prices displayed on the website (in Indian Rupees — INR) are indicative ex-works base prices unless stated otherwise.
• Final pricing depends on machine model, optional attachments, customization, GST and applicable taxes, industrial packaging, loading, transit insurance, and freight charges.
• Formal written quotations remain valid only for the validity period specified in the quotation document and are subject to raw material and component cost fluctuations thereafter.

6. Order Placement & Confirmation

Submitting an online enquiry form or WhatsApp message does not constitute a binding purchase contract. An order is deemed confirmed only after: (a) written acceptance of a formal quotation / Purchase Order / Proforma Invoice by both parties, and (b) receipt and realization of the agreed advance booking payment into our designated company bank account.

7. Advance & Full Payment Terms

• Advance booking amounts and milestone payment schedules are governed by the terms stated in the signed Proforma Invoice or quotation.
• Unless otherwise agreed in writing, full balance payment (including applicable GST and agreed dispatch charges) must be cleared prior to machine dispatch from our factory.
• Payments are accepted via approved banking channels (NEFT, RTGS, IMPS, Cheque, Demand Draft, or other mutually agreed modes). Cheque/DD orders are processed subject to bank realization.

8. Delivery & Transportation

• Estimated dispatch timelines are communicated in the formal order confirmation and depend on machine availability, testing schedules, and customization complexity.
• Unless explicitly agreed otherwise in writing, sales are on an ex-works (New Delhi) basis. Freight, loading, unloading, crane/forklift handling at the buyer's site, and transit insurance are arranged as specified in the invoice.
• Customers are advised to obtain appropriate transit insurance and inspect crates/machinery upon arrival before signing clean carrier delivery receipts.

9. Installation & Commissioning

Where installation, trial run, or operator training support is included in your written quotation, our technical team will coordinate scheduling once the customer confirms site readiness. Site preparation—including appropriate factory floor space, stabilized three-phase or single-phase electrical supply, proper earthing, voltage stabilizer (where recommended), compressed air line, and initial raw material rolls—is the customer's responsibility. Travel, lodging, or engineer deputation charges apply as agreed in the quotation.

10. Warranty Terms

Machinery and ultrasonic components carry only such written warranty as is expressly stated on the official Proforma Invoice or Warranty Document issued at the time of sale. Warranty coverage excludes normal wear-and-tear consumables (blades, heaters, Teflon cloth, belts, roller dies, horns subject to misuse), damage caused by voltage fluctuations, improper installation, unauthorized repairs, non-recommended raw materials, or lack of routine maintenance.

11. Customer Responsibilities

• Verify machine dimensions, power load requirements, and material compatibility prior to confirming an order.
• Operate machinery strictly through trained personnel following safety and electrical earthing guidelines.
• Inspect delivered machinery promptly and report any transit damage or discrepancy in writing without delay.

12. Intellectual Property Rights

All brand names, logos, product photographs, technical write-ups, website design elements, and marketing material on hanumanmachinery.com are the intellectual property of Hanuman Hi-Tech Machinery Pvt. Ltd. or its licensors. Unauthorized copying, republication, or commercial misuse is prohibited.

13. Limitation of Liability

To the maximum extent permitted under applicable Indian law, Hanuman Hi-Tech Machinery Pvt. Ltd. shall not be liable for indirect, incidental, or consequential losses, loss of production, or loss of profits arising from improper operation, site power issues, third-party transport delays, or force majeure events (including natural disasters, strikes, regulatory restrictions, or supply disruptions). Nothing in these Terms excludes or limits any liability or statutory consumer right that cannot lawfully be excluded under Indian law.

14. Governing Law & Jurisdiction

These Terms & Conditions and any contracts arising from machinery sales or website usage shall be governed by and construed in accordance with the laws of India. Subject to any mandatory statutory jurisdiction available to eligible consumers under the Consumer Protection Act, 2019, courts situated in New Delhi, Delhi shall have jurisdiction over disputes arising hereunder.

15. Contact & Grievance Redressal

For order inquiries, clarifications, or grievances (which we endeavour to acknowledge within 48 hours and address within 30 days in line with applicable Indian consumer protection standards), please contact: