Privacy Policy

1. Overview & Data Fiduciary Information

Hanuman Hi-Tech Machinery Pvt. Ltd. ("Company", "we", "our", "us") respects your privacy and is committed to protecting personal information shared via https://hanumanmachinery.com/. Under India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules, we act as a Data Fiduciary for personal information collected through our website enquiry forms, email communications, and business interactions.

2. Information We Collect

We collect only the personal and business details that you voluntarily provide when contacting us or browsing our website:

• Contact Identity Details: Your full name, phone/WhatsApp number, email address, and optional company name or city.
• Enquiry & Quotation Information: Selected machine model(s), target production capacity, bag dimensions, custom requirements, and messages submitted via our Quote Request form, Contact Us form, email, or phone/WhatsApp.
• Technical Server Logs: Basic web server access data (such as IP address, browser type, device screen resolution, and requested page URL) generated automatically by our hosting infrastructure for security, spam prevention, and uptime maintenance.

3. How Customer Information Is Used

Your information is processed strictly for specified, legitimate business purposes:

• Responding to machinery enquiries, preparing formal price quotations, and sharing technical brochures or running videos.
• Coordinating factory visits, order confirmations, billing/GST invoicing, transportation, installation, and after-sales spare parts support.
• Protecting our website forms against automated spam and unauthorized access.
• Fulfilling applicable legal, accounting, GST, and regulatory obligations under Indian law.

We do not sell, rent, or trade your personal contact information to third-party marketing lists.

4. Website Cookies

Our website operates on WordPress and may use strictly necessary technical cookies (such as session, security, or form/caching cookies) required for proper website navigation and performance. You can control or clear cookies anytime through your browser settings; disabling essential cookies may affect certain interactive site functions.

5. Analytics & Advertising Tracking Disclosure

At present, our website theme does not deploy third-party behavioral advertising pixels or automated remarketing trackers. We do not claim to collect analytics or ad-tracking data beyond standard web hosting logs and strictly necessary technical cookies. Should we introduce website analytics (such as Google Analytics) or advertising measurement tools in the future, this Privacy Policy will be updated accordingly and applicable consent disclosures will be provided.

6. Data Sharing & Third-Party Services

We share customer information only where necessary to deliver requested services or comply with law:

• Communication & Hosting Infrastructure: Our website hosting provider and email delivery servers (used to route enquiry emails to our sales team) and WhatsApp when you voluntarily click a WhatsApp enquiry link.
• Logistics & Service Partners: Freight transporters, courier companies, or authorized technicians solely for dispatching machinery, spare parts, or rendering installation support.
• Legal & Government Authorities: Where disclosure is required by applicable Indian law, tax authorities, court orders, or lawful regulatory requests.

7. Data Protection & Security

We implement reasonable technical and organizational security safeguards aligned with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the DPDP Act, 2023. These include HTTPS/SSL encrypted transmission, server-side input sanitization and output escaping, nonce-based anti-CSRF protection on enquiry forms, and restricted administrative access to customer communications.

8. Data Retention

We retain personal and enquiry data only for as long as necessary to fulfil the purpose for which it was collected—such as active quotation follow-up, warranty and spare-parts servicing—and for statutory retention periods required under Indian tax, GST, and corporate laws. Once no longer required, personal data is securely deleted or anonymized.

9. Your Privacy Rights

Under the Digital Personal Data Protection Act, 2023 (and applicable Indian law), you have the right to:

• Right to Access Information: Request confirmation and a summary of personal data processed by us.
• Right to Correction & Updating: Request correction of inaccurate, incomplete, or outdated contact details.
• Right to Erasure / Deletion: Request deletion of your personal data or withdrawal of consent where retention is no longer legally required.
• Right to Nominate: Nominate an individual to exercise your data rights in accordance with applicable rules.
• Right to Grievance Redressal: Raise any privacy complaint directly with our Grievance Officer.

10. How to Request Data Correction or Deletion

To access, update, correct, or request deletion of your personal information, or to withdraw consent for enquiry follow-ups, please write to us at hanumanmachinery819@gmail.com from your registered email address (or call +91 92123 27534) with your name, phone number, and specific request. We may verify your identity before acting on your request to protect your data from unauthorized changes.

11. Contact Information for Privacy Queries