Refund & Return Policy

Hanuman Hi-Tech Machinery Pvt. Ltd. manufactures and supplies heavy-duty industrial bag making, paper bag, ultrasonic, loop handle, printing, punching, and film blowing machinery. Because industrial equipment involves dedicated engineering, component procurement, factory assembly, and customized configurations, this Refund & Return Policy outlines clear terms in accordance with applicable Indian laws, including the Consumer Protection Act, 2019 (where applicable) and commercial contract laws.

1. Advance Payment Policy

Any advance payment or booking amount paid by the customer towards a machinery order is subject to the agreed written quotation, Purchase Order, and Proforma Invoice terms. Receipt of the agreed advance payment enables us to allocate production slots, procure raw materials, and reserve machine components for your order.

2. Non-Refundable Payment Clause

Once an advance payment or full payment is made and the order is confirmed in writing, the amount paid is generally non-refundable, subject to applicable Indian laws, mandatory statutory consumer rights, and the specific written terms agreed between Hanuman Hi-Tech Machinery Pvt. Ltd. and the customer. This policy reflects the substantial upfront fabrication, electrical/ultrasonic component procurement, and engineering allocation committed immediately upon order confirmation.

3. Order Cancellation

• Any request to cancel an order must be submitted in writing via email to hanumanmachinery819@gmail.com referencing the Proforma Invoice / Purchase Order number and payment details.
• Cancellation requests are evaluated based on the production stage, procurement commitments already incurred, and whether the machine is a standard stock unit or custom-built equipment.
• Where cancellation is mutually agreed prior to commencement of manufacturing or third-party procurement, any adjustment or refund (after deducting documented administrative, banking, or restocking costs as mutually agreed and permissible under law) will be communicated in writing.

4. Customized Machinery

Machinery built or modified to customer-specific specifications—such as customized working widths, specialized ultrasonic roller patterns, non-standard voltage/phase setups, custom printing cylinder sizes, or special automation configurations—is manufactured specifically for that buyer. Accordingly, orders for customized or specially configured equipment cannot normally be cancelled or returned once engineering or fabrication has commenced, except in cases covered under Section 6 (Refund Exceptions) or Section 7 (Damaged or Defective Machinery).

5. Manufacturing Already Started

If manufacturing, sub-assembly fabrication, electrical cabinet wiring, or specialized component procurement has already begun at the time a customer requests cancellation, the advance payment cannot ordinarily be refunded as a routine cancellation. Depending on the stage of completion and mutual agreement, the company may evaluate reasonable actual costs incurred or allow adjustment towards an alternate standard machine model on mutually agreed commercial terms.

6. Refund Exceptions

Notwithstanding the general non-refundable booking terms above, a refund or appropriate remedial adjustment may be granted in the following circumstances:

• Company-Side Cancellation: If Hanuman Hi-Tech Machinery Pvt. Ltd. cancels a confirmed order for reasons attributable solely to the company.
• Failure to Fulfil Contractual Obligations: If the company is unable to manufacture, supply, or deliver the ordered machine in accordance with the agreed written contract specifications within agreed timelines (excluding force majeure or customer-caused delays).
• Verified Material Non-Conformity or Defect: If delivered machinery suffers from a verified manufacturing defect or material deviation from agreed specifications that cannot be resolved through repair or replacement within a reasonable period.
• Statutory Requirements: Any other circumstance where a refund is required under applicable Indian law or the Consumer Protection Act, 2019 (for eligible consumer transactions). Nothing in this policy overrides non-waivable statutory consumer rights.

7. Damaged or Defective Machinery

• Customers should inspect the machine packaging and visible condition immediately at the time of delivery and note any external transit damage on the carrier's delivery receipt / LR copy.
• Any transit damage, missing accessories, or suspected manufacturing defect must be reported in writing within 48 hours of delivery (or within a reasonable inspection window upon unloading) by emailing hanumanmachinery819@gmail.com or calling +91 92123 27534, along with clear photographs/videos, invoice number, and transport receipt.
• Our technical team will inspect the issue (remotely via video/photos or on-site where applicable) and arrange repair, component replacement, or other appropriate resolution as required under the contract and applicable law.

8. Warranty

All warranty claims will be handled strictly in accordance with the applicable written warranty terms specified on the official invoice or warranty certificate provided at the time of purchase. Warranty support covers repair or replacement of eligible defective parts and does not apply to damage caused by improper installation, unstable site power/lack of earthing, unauthorized alterations, misuse, or normal consumable wear items. For full details, also review our Terms & Conditions.

9. Return Eligibility

• Eligible for Return / Replacement Consideration: Unused spare parts or equipment dispatched incorrectly by the company (wrong model/part shipped), or machinery with verified manufacturing defects that cannot be rectified via on-site servicing or replacement parts.
• Not Eligible for Routine Return: Machinery that has been used in production, damaged due to improper installation/electrical surges/customer negligence, altered by unauthorized third parties, or custom-manufactured equipment free of manufacturing defects.
• All authorized returns must be accompanied by the original tax invoice and prior written Return Authorization from our New Delhi office.

10. Refund Processing

Once a refund is approved in writing after verification (or upon return receipt and inspection, where applicable), the refund will be processed via bank transfer (NEFT/RTGS/IMPS) or back to the original payment channel within a reasonable timeframe—typically within 7 to 14 business days (and within 30 days in compliance with statutory RBI/consumer timelines).

11. Grievance Officer & Support Contact